Direct website orders
When direct checkout is live, use the verified support channel published on this page and include your order number and registered email or phone number.
Customer care
How can we help?
Choose the right support path for a direct order, marketplace purchase, or product-care question.
Amazon or Flipkart orders
Open the purchase in the relevant marketplace and use the support, return, and tracking tools attached to that order. Marketplace purchases follow that platform's terms.
Product and leather care
Review the product page together with the Product care & leather notice for guidance on natural variation, colour, moisture, storage, and cleaning.
Read the guidanceTalk to us directly
Workshop & customer care
- Phone
- +91 99037 25189
- Factory
- 8A Motijheel Lane, Tangra, Kolkata – 700015Get directions
Before you write in
For an order placed on Amazon or Flipkart, use that marketplace’s own support tools — they hold the order record and handle returns under their terms. For product, leather-care, shipping, or returns questions, the policy pages answer most of them in detail.
View customer-care policiesCommon questions
Answers before you ask
The things people write in about most often. If yours is not here, the workshop answers WhatsApp directly.
What does delivery cost, and where do you ship?
Delivery is free on every order, anywhere in India, and everything ships with tracking. Shipping policy.
Which sizes do you make?
Jackets are made in S, M, L and XL. Bags and wallets come in one size. If you are between sizes, send us your chest measurement in inches and we will tell you which one to take — we cut these ourselves, so we know how they run. Ask about sizing on WhatsApp.
Is it real leather?
Yes — genuine leather only. No bonded leather and no synthetic substitutes, in any piece, at any price. Grain, tone and texture vary naturally from hide to hide, so no two pieces are identical.
Who actually makes these?
We do. Winston Hide has been cutting, stitching and finishing in the same workshop in Tangra, Kolkata for 35+ years — including, for many of those years, for other labels you already know. Nothing is assembled from bought-in parts.
How can I pay?
UPI, credit and debit cards, and netbanking. Payments are handled end to end by Razorpay, so your card details never reach us.
How do I return or exchange something?
Message the workshop on WhatsApp or call +91 99037 25189 and we will take you through it. The current terms are on the returns and refunds page.
How do I look after a leather jacket?
Keep it dry, let it air rather than storing it in plastic, and condition it occasionally rather than often. The product-care page has the detail.