Starting a return or exchange
Message or call us on +91 99037 25189 with your order number and a photograph of the piece. We make everything in our own workshop, so the person who answers can tell you straight away what can be repaired, exchanged, or returned.
Please wait for us to confirm before posting anything. We will give you the correct return address and reference for your order - a parcel sent to an address taken from marketing material can arrive with no way to match it to you.
Refunds and exchanges
Where a return is agreed, a refund is issued by the same method you paid with. We will tell you the expected timeline when we confirm the return, so you have it in writing against your order rather than as a general promise.
Nothing here reduces the rights you have under the Consumer Protection Act 2019 or any other mandatory consumer law.
Marketplace purchases
An Amazon or Flipkart purchase is governed by the return, refund, and dispute options shown for that order on the relevant marketplace. Start the request from the marketplace order rather than through this website.
Preparing for support
When the direct-order support channel is published, keep the order number, delivery date, reason for the request, and clear photographs of any reported damage or incorrect item available. Do not share passwords, one-time passcodes, or complete payment credentials.