Serviceability and charges
Delivery is free across India on every order, with no minimum value. The price shown on a product page is the price you pay: it includes GST, and no delivery charge is added at checkout.
The total is always shown in the order summary before payment is initiated. Delivery availability is confirmed for the shipping address you enter at checkout.
Orders are usually delivered within 7-10 days of being placed. Pieces are made and finished by hand in our own workshop, so a busy period can add a little to that - if it does, the stage your order has actually reached is listed below and kept up to date in your account, and an expected delivery date is shown there once it has been assigned.
We do not currently ship outside India.
Order progress
Direct website orders are designed to be updated manually by the fulfillment team. The customer account will show the latest recorded stage and an expected delivery date when one has been assigned.
- Order Confirmed
- Packed & Picked Up
- Item Shipped
- Reached Nearest Hub
- Out for Delivery
- Delivered
Address accuracy and delays
Customers are responsible for checking the recipient name, phone number, postal code, and complete delivery address before payment. Address changes may not be possible after fulfillment begins.
Weather, serviceability, public holidays, or operational disruptions can affect an estimate. A delay does not change the order status until the fulfillment team records an update.
Marketplace purchases
Orders placed through Amazon or Flipkart are shipped and supported under the delivery terms displayed by that marketplace. Use the support and tracking tools attached to the marketplace order for those purchases.