How to request deletion
You can ask us to delete your Winston Hide account and the personal information attached to it at any time. There is no charge, and you do not need to give a reason.
Send the request by any of these routes, from the phone number or email address on the account if you can, so we can be confident it is really you:
- WhatsApp or call +91 99037 25189 and say you want your account and data deleted.
- Write to Winston Hide, 8A Motijheel Lane, Tangra, Kolkata - 700015, India.
- If you signed in with Google or Facebook, you can also remove Winston Hide from that provider's app settings. That stops future sign-in, but it does not by itself delete the account we hold - send us the request as well.
What we will need from you
So that nobody can delete someone else's account, we will ask you to confirm the phone number or email address on the account, and we may ask about a recent order. If we cannot reasonably satisfy ourselves that the request is yours, we will tell you why rather than act on it.
What gets deleted
Once we have verified the request, we delete the following within 30 days:
- Your account: name, email address, phone number, profile picture, password hash, and any two-factor authentication secret.
- Any Google or Facebook sign-in link, including the provider account identifier we held to recognise you.
- All saved shipping and billing addresses.
- Your cart, your wishlist, and any active sign-in sessions.
- Your support correspondence, unless it relates to an order still inside its returns window or an unresolved dispute.
What we have to keep, and why
Indian tax and company record-keeping rules require us to retain order and invoice records for eight years from the end of the financial year in which the order was placed. So if you have ever placed an order, we must keep the order record, the invoice, and the payment reference for that period. We cannot delete those earlier, and we will say so plainly rather than tell you everything is gone.
What we do instead is reduce that record to the minimum the law needs, and detach it from your account so it is no longer part of a customer profile and cannot be used to sign in, contact you, or market to you. After the retention period ends, it is deleted too.
If you have never placed an order, there is no such record, and deletion removes everything we hold about you.
How long it takes, and what you will hear back
We aim to complete a verified deletion within 30 days and will confirm to you when it is done, listing anything retained under the rule above and when that will expire.
Deleting your account does not cancel an order that is already on its way. If you want an order cancelled or returned as well, say so in the same message and we will handle both together - see the Returns & refunds page for how returns work.